*****ulant Billing on a Contract
i upgraded my phone last week and discovered i have 2 mobile phone numbers linked to my Contract , my billing has included both numbers yet on the MTN monthly statement has only shown the one number i use ,The second number of which i have no recollection or ever gave consent to was added to my contract on the 2010-03-15 and since then MTN has been deducting an amount of R619 per month for this contract number which is illigal and without my knowledge , i remported this case to MTn on Wednesday the 15th of November and till now had no feedback or progress report with regards to the above mentioned
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Replies (4)'s updateReviewer Update
23 Nov 2017, 11:276 working days since i contacted MTN and i have thus far had NO RESPONSE
's update23 Nov 2017, 11:27
Reviewer Update
6 working days since i contacted MTN and i have thus far had NO RESPONSE
's updateReviewer Update
27 Nov 2017, 11:38Good day Alice.
Please see email below from MTN on the 16th of November , which is 11 days ago .
if MTN only acknowledged receipt on the 23rd of November it leaves me with great concern as to the credibility of Customer care ?
From: Maggy Dimakatso Tjatji [ MTN South Africa ] **********
Sent: 16 November 2017 03:42 PM
To: Frederick Wilson
Subject: RE: ***** on my MTN account
Good day
Please kindly be advised that I have received the documents and have temporarily suspended the number ********** 44 as well
Query has been logged with the MTN ***** department and the reference number to follow-up with is 1- ********** 0494
Kind Regards,
Maggy Dimakatso Tjatji
High Value Post Paid Call Centre Agent
**********
's update27 Nov 2017, 11:38
Reviewer Update
Good day Alice.
Please see email below from MTN on the 16th of November , which is 11 days ago .
if MTN only acknowledged receipt on the 23rd of November it leaves me with great concern as to the credibility of Customer care ?
From: Maggy Dimakatso Tjatji [ MTN South Africa ] **********
Sent: 16 November 2017 03:42 PM
To: Frederick Wilson
Subject: RE: ***** on my MTN account
Good day
Please kindly be advised that I have received the documents and have temporarily suspended the number ********** 44 as well
Query has been logged with the MTN ***** department and the reference number to follow-up with is 1- ********** 0494
Kind Regards,
Maggy Dimakatso Tjatji
High Value Post Paid Call Centre Agent
**********
's updateReviewer Update
04 Dec 2017, 11:32i am utterly disgusted with the less than poor service received from MTN ***** Department . my initial case was made on the 16th of November , MTN only acknowledged receipt on the 23rd of November and said it would take 10 working days to resolve . i received my latest MTN account and was once again billed over R1500 for the month .Failure to give feed back shocking customer service and every time i phone 808 i am told the case has been "escalated to the ***** Department"
's update04 Dec 2017, 11:32
Reviewer Update
i am utterly disgusted with the less than poor service received from MTN ***** Department . my initial case was made on the 16th of November , MTN only acknowledged receipt on the 23rd of November and said it would take 10 working days to resolve . i received my latest MTN account and was once again billed over R1500 for the month .Failure to give feed back shocking customer service and every time i phone 808 i am told the case has been "escalated to the ***** Department"
's updateReviewer Update
08 Dec 2017, 16:40i am utterly disgusted with the less than poor service received from MTN ***** Department . my initial case was made on the 16th of November , MTN only acknowledged receipt on the 23rd of November and said it would take 10 working days to resolve . i received my latest MTN account and was once again billed over R1500 for the month .Failure to give feed back shocking customer service and every time i phone 808 i am told the case has been "escalated to the ***** Department"
's update08 Dec 2017, 16:40
Reviewer Update
i am utterly disgusted with the less than poor service received from MTN ***** Department . my initial case was made on the 16th of November , MTN only acknowledged receipt on the 23rd of November and said it would take 10 working days to resolve . i received my latest MTN account and was once again billed over R1500 for the month .Failure to give feed back shocking customer service and every time i phone 808 i am told the case has been "escalated to the ***** Department"