*****ULANT APPLICATION SUBMITTED

I've been on a contact with MTN since 2006 todate with no outstanding debt. On the 10 Jan 22 i was called by their agent advising that im done paying for a device & my installment will be reduced from 171 to 124. On the 25 jan, they debited R209, i called & was told i was charged for a new device, asked how as i was told im done paying for the device, then they said it was a balance of the prev device, when checking my emails , the agent i spoke to on the 10jan actually submitted an application for upgrade which i did not request, he even had some of my details incorrect. I reported to their ***** email with no response. Now last night they send me sms saying they cancelled my contract and im on prepaid, they took my data that I bought with my own money on the 21 Feb 2022,they say they will reverse after 48hrs, now i have to buy another data with my money again when mtn is now sitting my extra charge and my data, this is so pathetic, especially to treat a customer that has been loyal to them for more tha15 years. They committed ***** and debited the amount we didn't agree on just because they have my bank details. MTN has become professional **********, i now regret signing a contract with them and trusting them with my information as they are using it to their advantage.