DM
Deidre M

1 reviews | Active since Jan 2016

25 Mar 2022, 09:32

*****ULANT ACCOUNTS OPENED in our name

Absolute appalling service received from the so called Customer Service department. 4 *****ULANT accounts have been opened in my husbands name. Money deducted from bank account. So tried mailing ***** line email - response - contact the customer line. Do not have a MTN no so cannot be assisted when you phone as it keeps asking for number you enquire. So phone Head office - switchboard puts you through - 10 oems and aaahs about not able to assist. This has been ongoing since the beginning of March. Finally got 1 person to assist - sent email with all documents. Got reference but no dead silence. Called the call centre again via long route - got told cannot give any information. Yet MTN is taking money from us and we cannot get answers. I have right to transact on behalf of husband yet refuse to assist. Giving me numbers to contact to find out they either do not exist or is incorrect numbers for the incorrect departments. I find this disgusting. I am really expecting someone in MTN to make contact with me so that we can stop this ASAP. Someone is phoning on our expense.

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