*****ULANT accounts of R80000.00 opened in my Name - no response oe feedback from MTN

On Wednesday the 17th of January 2018, I discovered that ********** accounts were opened at MTN in my name. 5 Cell numbers were opened under one account with an amount of R80000.00 outstanding. Apparently from 2015. I have never been a client of MTN in my life. At the MTN shop at the Grove(where I waited in a Queue for 45 minutes), they couldn't pick up anything under my ID number. They could not phone customer service from their MTN phones! a Friendly customer in the store borrowed his private phone to the MTN employee to phone "808". First they said there was 2 lines opened under the account number and I need to send an affidavit and Certified ID Copy. When the MTN employee checked the two numbers it was allocated to other people. The friendly customer borrowed his phone again, this time we spoke to Siphiwe. He said it was already flagged as ********** and assured me that no documents were needed from my side after I have asked numerous times if he is sure. He gave me a Reference Number of ********** 48. I got no feedback and cannot get through on 083808, ********** , ********** 000, ********** 000. I wrote on their Facebook page, where I got feedback that someone from their Inbox Team will contact me - still waiting. Received a email address for MTN Ombudsman - send an email - no reaction! Send a request on their website. received an e-mail back stating I need to send affidavit. Sent an e-mail back stating that the store said it wasn't necessary - no reply since then. On Friday the 26th of January 2018, I borrowed a MTN phone from a colleague and phoned customer service "808" again. this time I spoke to Tsoanelo REF Number ********** 67. She said it was marked as **********, but no action could be taken because they haven't received the affidavit and ID. She gave me her email address. I sent it to her immediately and asked for confirmation that she received it. No reply. Sent an email in this week again to ask for confirmation - no reply. Today the 2nd of February 2018 I went to the MTN store in Kollonade - they said I must contact the ***** Department, they cannot help me, they only do new contracts and upgrades and cancellations. In the end I got them to phone customer care. Now they say the account is not marked as ********** and nothing has been done about it. They took the affidavit and the certified copy and said they will forward it and will send an sms to my phone with response. I have been holding on for the ***** Dept for an hour and a half now - the call gets dropped every time, then they put me through to Sizwe at accounts who cannot help me, he puts me through to Zanele at Customer Service who also cannot help me, she tries to put me through but there is to long waiting queue and the actual ***** number 's people leave at 14h00 on a Friday. She gave me an e-mail address for the ***** dept where I will send an email now. MTN 's service is terrible and I need this sorted out as I am trying to open another account and cannot do it because of this! I already lodged a dispute with the Credit Company Experian too.