*****ulant account still not closed

I'm tired of giving MTN SA benefit of the doubt. I understand that it's hard to avoid ***** but I'm disgusted at how my case has been treated. It's the 3rd time I've been debited now for an account I didn't open. Back in January I went through the admin of getting an affidavit, going to a branch and getting a case number, etc. I'm extremely sick and tired of this and even after sending emails to ***** there was nothing. I'm officially taking this up now with the Ombudsman.