*****ulant account opened - no Answers

<p>I recently came to the end of a 24 month contract with MTN. Just before the 24th month term I received an Email from Leroy (MTN Campus Square) advising I was due for an upgrade, of which i responded i was not interested and would be closing my account and not renewing any contracts. On the term I went to MTN Northgate where I was told I owed a balance, which was impossible as it was a fixed data contract. On investigation I was told that my account was renewed to some Talk package on the 10th April 2016 and that is all they had, no signature, no branch. Not the call centre nor the branch could tell me who had authourised this as I did not. I blocked the card immediately and then preceeded to get the affirdavit required to cancel this whole night mare. It has been over a month now, and 2 debit orders later of the "new" contract and all I have is a reference number (***) and no one is coming back to me. I have not received any feedback from the ***** department and no further assistance from the Northgate Branch - I have been back 3 times and told just to wait. I want this contract closed, my money refunded (2 x R644.01) and this nightmare to end. Why is it MTN is quick to take off the money and yet so slack in assisting the client... the consumer that must just pay pay for their mistakes. </p>