LK
Loluthando K
1 reviews | Active since Dec 2017
07 Dec 2017, 13:57
*****ULANT ACCOUNT
I am just about tired of MTN, last month i had around R1400 debited from my account, much to my suprise because i do not have any contract with MTN and have never considered applying for one, i called the call centre spoke to a Team Leadern who said indeed there is a contract with multiple cellphones under my name, i then sent the necessary document to Thulisile Zuma who advised me it was escalated and gave me ref 1- ********** 1754, i then called a week later for a follow up and was advsied investigation is still pending i will be contacted by the ***** team, this month again almost R3000 was debited from my account by MTN, NOW I AM ANNOYED BECAUSE I AM THE ONE WHO PAYS FOR THE BANK CHARGES. it is very difficult for me to get a ****** MTN user to borrow me their phone so i can call the contact centre for your pathetic service. i have never owned a MTN number and after this, i have no desire... ********** 254 - Noluthando Khumalo
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MTN South Africa's replyOfficial
07 Dec 2017, 20:24Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the debit order was cancelled and the account placed now on cash.
The request was sent to the ***** department to investigate who opened the MTN account in your name without your permission. This was logged on the 10th of November, investigation can take up to 21 days to be finalized.
Kind Regard,
Alice van der Merwe
Best regards,
MTN South Africa's reply07 Dec 2017, 20:24
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the debit order was cancelled and the account placed now on cash.
The request was sent to the ***** department to investigate who opened the MTN account in your name without your permission. This was logged on the 10th of November, investigation can take up to 21 days to be finalized.
Kind Regard,
Alice van der Merwe
Best regards,