********** watch out

I have been a MTN customer since inception. I wanted to change my service provider. I was told my contract would expire no need for cancelation letter. Covid 19 happened and could not transfer service. Worried I would loose my no I tried to call call centre, no response. Eventually went on to the internet and upgraded to cheapest contract at R99 so would not loose cell no. Now they are billing for 2 contracts. That's on a upgrade option. I sent emails even managed to get through to customer care. According to customer care it is due to date I upgraded. Not oh sorry let's fix that. Well now they are cutting my service for non payment. The R99 pm contract bill Is R200 and the incorrectly billed previous contract that ended is R1100. Now they want that to reinstate service even though they can clearly see there error.

They are not even bothered about a bad customer service record. I see they dont even bother to respond.