MS
Malesela S
1 reviews | Active since Aug 2013
21 Jan 2019, 10:20
********** use MTN's flawed number porting process
MTN's number porting process is flawed. A ********* managed to port my number from Cell C and tried to access my bank account and apply for a credit card with RCS. Last Friday I received an sms confirming a successful porting to MTN that never gave me an option to reply 'stop'. I tried calling the call centre several times and it wanted me to enter a cellphone number but did not recognise my cellphone number. If you are not an MTN subscriber there's no way you would get through to the call centre or even stop such incidents on time. MTN you need to sort this incident out once and for all
Helpful (0)
Replies (2)0
Replies (2)MTN South Africa's replyOfficial
22 Jan 2019, 07:55 Good day Malesela Thank you for taking time to raise your concerns with MTN.
Please provide a number that we can contact you on to assist with port reversal.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Please provide a number that we can contact you on to assist with port reversal.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MTN South Africa's reply22 Jan 2019, 07:55
Official
Good day Malesela Thank you for taking time to raise your concerns with MTN.
Please provide a number that we can contact you on to assist with port reversal.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Please provide a number that we can contact you on to assist with port reversal.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh Complaints Management team
Best regards,
MS
Malesela S's updateReviewer Update
22 Jan 2019, 08:27Good day Roanne,
My contact number is *** or ***
Thanks
MS
Malesela S's update22 Jan 2019, 08:27
Reviewer Update
Good day Roanne,
My contact number is *** or ***
Thanks
