********** left to do what they want on my account - do not expect MTN to help you.

I laid a complaint and it still has not been resolved - ***

I have been a victim of ***** on my account yet again.

I received an SMS on 25 February 2020 that a new contract was opened on my account. I did not sign up for any contracts so I called the customer service team.

I called the customer service team on 25 February 2020 and spoke to Ntombizinhle Hlongwa. She opened a ticket with reference ***. She asked that I email her my ID and affidavit indicating that I did not open the account.

I sent Ntombizinhle Hlongwa the requested documentation on 28 February 2020 and nothing was done.

I then called the customer service team on 3 March 2020 to follow up and confirm that the ********** contract was canceled. I spoke to Minehle Cele. She indicated that the previous person did not do anything and that they did not receive my documents. This time the complaint was logged again under reference ***. I was asked to send my documents again, which I did immediately.

I called again on 16 March 2020 to follow up and spoke to a manager by the name of Rhine Pillay. He indicated that he will resolve the issue and I must send my documents to him. I did this on the same day. he indicated that the previous person also did nothing with the documents that I sent to them. Rhine Pillay indicated that there were now 2 contracts open.

Rhine Pillay indicated that he logged a ***** investigation with the MTN ***** Line on *** under ref 9421C16Q2608. He indicated that I call this number and speak to a lady by the name of Lorna. When I called this number they advised me that there was no one by the name of Lorna however the complaint was logged. I was advised that the complaint should not have been logged at their office as my account issues will not be resolved. I was also advised that I had to wait a period of 6 weeks for an outcome and that my credit history will be affected if I did not make payment.

I then received a bill and my account now reflected an outstanding amount of R7000. This amount is growing and no one is doing anything about it.

To date, no one has done anything to resolve this issue. MTN employees are just left to commit ***** without any issue. I will be soon approaching the SAPS to lay ******** charges vicariously against the MTN management.

Do yourself a favour and do not sign up with MTN due to the ******** activity that is allowed to be committed on your account.