1 reviews | Active since May 2010
I am sick and tired of MTN.Even after calling the call center to stop the debit order due to the contract coming to a lapse May 2017.They told me it's ending July my last payment is R520.I paid it and called after pay day 15th Aug to cancel they told me I am owing R10.00.I then payed it imidately via eft and send the proof of payment.Called them after an 1 hour to cancel.They asked me a lot of irrelevant questions e.g why am I cancelling and if they should continue deduction for another deal.I said no the contract has lapsed therefore they should stop deduction and cancel the contract.They referred me to another department that cancelled and confirmed it was done.On the 15th Aug they deducted.I went to my bank to reverse the money.Thinking they will be aware of the mistake.Again on the 15th Sep they deducted.Mtn stop deducting my hard earned money and costing me bank charges.Deactivated the debit order.Never am I taking a contract with MTN.
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Alice van der Merwe
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Thank you for your post.
We apologize for any inconvenience incurred.
Please assist us with the cell number in question for assistance. Please email the information to me
Kind Regards,
Alice van der Merwe
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