PH
Pumza H
1 reviews | Active since Mar 2017
13 Apr 2017, 13:34
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<p>I took a R99 data for 1g a month. I asked the consultant what happens when the data is finished and he said I have to buy my own data. He also promised that they will never debit more than R99. Every time I check my balance their system says I have (0) no data. This month they debited R202 and when I enquire I was informed that I have used more than a gb. I was also informed that If I want to cancel immediately I am going to lose the data (that is not showing on their system) and I will be billed for the 1gb.</p>
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MTN South Africa's replyOfficial
13 Apr 2017, 22:11Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please email Yello Data on *** or contact ***for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Best regards,
MTN South Africa's reply13 Apr 2017, 22:11
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please email Yello Data on *** or contact ***for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***8
Best regards,