*****lently acquired contracts

Two cell phone contracts were **********ly added to my existing contract with MTN. I only found out when my tablet was disconnected by MTN. After calling the customer service was told I had exceeded my limit of R6K. All they could tell me was transferring airtime from my contract to a prepaid number which i am not aware of. That's when I decided to register on mycontractmtn and realised there were 2 cellphone contracts activated on the 31st December 2014. The bill for each cellphone was R4000 because they transferred airtime worth R2600 from each cellphone to an unknown number. I submitted an affidavit and a copy of my ID to MTN Alberton City shop on the 14th January 2015, USD***.Called 808 number to enquire and was told my ID was too dark. I then emailed a certified colour copy. Received another email saying it was still too dark for them to see. I had to make another certified copy and emailed MTN. For the past two weeks I cant get through to MTN customer service on the 808 number as the phone is always getting disconnected to check on progress. They cant even feedback me on progress. Really disappointed with MTN.