*****LENT UPGRADE BY CALL CENTRE

I have been a mtn contract holder for 19 years. This year I decided I will not upgrade due to the bad service as well as the unaffordable contracts. My contract end date was the 31/10/2019. On the 23/10/2019 an mtn sales agent phoned me trying to offer me the most amazing iPhone deal according to him for being such a loyal customer. I was very clear that he can send me the offer to review on email, but I AM NOT UPGRADING and i will not sign anything. Till date no email received. No email was blocked or in any spam folders. Later that afternoon and for the next 2 days I started receiving multiple sms (about 10 of them) with your upgrade has been approved, your bundle now is ......etc. Last Monday I received a phone call from a courier wanting to deliver my phone. (I don’t even know which phone this is). I cancelled the delivery and had made numerous phone calls and visited your useless service champions in store at MTN Stoneridge as well. Needless to say, my contract is not cancelled. The ********** upgrade is not cancelled. Is this how desperate MTN has become to keep clients??? And I the client who did not request or authorise the upgrade must contact MTN to get it sorted. Because you a telecommuncation company do not phone clients they must phone you. DISGUSTING!!!!! Please don’t bother copy and pasting your normal service reply to my post. Let’s keep this simple. Cancel the ********** upgrade, cancel my contract as per the 31/10/2019 and migrate my number to pay as you go.