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Nyasha T

1 reviews | Active since Oct 2015

13 Feb 2020, 13:47

*****lent line added to my contract no one willing to help

MTN has been a pain and a half. Yesterday I received an sms to say that there was a new number added to my contract, which I did not apply for. I went to the nearest MTN where they advised me that the number has been added at MTN Mall of South. I have been trying to call the normal 135 number and these people are useless , they ccould not even give me a clear answer. What I am trying to do is to help them before they give a away a device to this *********. I have called the mtn shop mall of Africa where I spoke to this lady who has not been helpfull at all. She tells me she wasnt even at work yesterday. So what. She was not even willing to check the system instead she just told me to call the other shop in the mall. The number for that shop is not working. When month end comes, MTN will want to charge me for this new iPhone that I didn't even take out. I sent a message here on Facebook they did not even respond. MTN you better help. Your services are appalling to say the least.

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NT
Nyasha T's update20 Feb 2020, 19:05
Reviewer Update
I have already sent these documents to you departments but to my surprise I am getting charged for this phone that I did not take. Please note that I am not going to pay for this amount and if you block my line I will have to take this to some news channel because you guys never take customers complaints seriously. This is actually ***** and you fail to do due diligent checks before dishing out contracts because you want to increase your revenue. But you know what , you will not be meeting your targets on my expense. Try debiting that ridiculous amount of R1181.78, instead of R200.00 then its going to be a very big problem. You actually get people into financial problems because of failing to adhere to the regulations set to you by the government. Who gives away a contract without proof of the original documents. What type of processes are being used in these MTN shops?