kB
khusekwa B
1 reviews | Active since Jan 2019
25 Jan 2019, 16:53
*****LANT CONTRACT
I am a mother who is trying to buy a home for my children. MTN has jeopardize the process through their ********** online contract. kindly help me to clear my name on the bad credit status. they told me that I have to wait 21 days before everything is cleared. I don't have that 21 days because I would be leaving in the street by then. They have cost me my life am stressed write now , actually I am the victim here I could loose the chance of becoming a homeowner. I would like MTN LEGAL DEPARTMENT TO SPEED UP. ITS NOT MY FAULT. I WOULD BE TROWN IN THE STREET. THIS IS AFECTING MY HEALTH TOO. I DONT OWN ANY ITEM. I HAVE NEVER COMMUNICATED VERBAL OR TELEPHONICALLY WITH OR BEEN IN AN AGREEMENT WITH MTN AGENT. THIS CANT TAKE 21 DAYS THEY HAVE TO CLEAR MY NAME URGENTLY
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Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
28 Jan 2019, 08:51Good day Khusekwa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that our system does show that that our legal department are working on your complaint. Also, a request has been sent through to our legal department to contact you.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that our system does show that that our legal department are working on your complaint. Also, a request has been sent through to our legal department to contact you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply28 Jan 2019, 08:51
Official
Good day Khusekwa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that our system does show that that our legal department are working on your complaint. Also, a request has been sent through to our legal department to contact you.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Please note that our system does show that that our legal department are working on your complaint. Also, a request has been sent through to our legal department to contact you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
kB
khusekwa B's updateReviewer Update
28 Jan 2019, 14:06Hi Ishie I don't understand because I log a call with your department spoke to Selaelo Raphadu. I even email all the document requested.affidavit and the copy of id. He even email the ref no ***. He confirmed that this account was a ********** account . Now I have to suffer. I don't get you people you were able to put my name under administration yet you are telling me that I don't show on your legal system. My life is on hold now the developer has confirmed that I have to move out where will I go with my kids. I'm homeless
kB
khusekwa B's update28 Jan 2019, 14:06
Reviewer Update
Hi Ishie I don't understand because I log a call with your department spoke to Selaelo Raphadu. I even email all the document requested.affidavit and the copy of id. He even email the ref no ***. He confirmed that this account was a ********** account . Now I have to suffer. I don't get you people you were able to put my name under administration yet you are telling me that I don't show on your legal system. My life is on hold now the developer has confirmed that I have to move out where will I go with my kids. I'm homeless
kB
khusekwa B's updateReviewer Update
31 Jan 2019, 09:26I'm so disappointed with MTN service provider as one of the representative promised to call me no call since then, I have to pop up my last cent to make means getting to the correct people to help me. This is a big thumbs down. Nothing has been resolved MTN legal department are not in the picture or giving me call on how far with the case. So called Ishie I'm still waiting for your call. Who knows that call will find me homeless ????
kB
khusekwa B's update31 Jan 2019, 09:26
Reviewer Update
I'm so disappointed with MTN service provider as one of the representative promised to call me no call since then, I have to pop up my last cent to make means getting to the correct people to help me. This is a big thumbs down. Nothing has been resolved MTN legal department are not in the picture or giving me call on how far with the case. So called Ishie I'm still waiting for your call. Who knows that call will find me homeless ????
kB
khusekwa B's updateReviewer Update
12 Feb 2019, 15:11Good day Ishie from MTN Complaints Management Team. As you rep**** to the review that was posted. I'm still waiting for your call as promised to call me back. I am a victim here. MTN has ruled my dream of becoming a home owner. I have kids in which we will be moving to the street this week because of the credit information that was add. In which it was dispute as a *****. Why do I have to suffer. Can anyone help to deal with this issue from mtn. I need clarity of why can't I be cleared from credit beauro.you can even follow up with Shanel Naicker from mobiles plus
kB
khusekwa B's update12 Feb 2019, 15:11
Reviewer Update
Good day Ishie from MTN Complaints Management Team. As you rep**** to the review that was posted. I'm still waiting for your call as promised to call me back. I am a victim here. MTN has ruled my dream of becoming a home owner. I have kids in which we will be moving to the street this week because of the credit information that was add. In which it was dispute as a *****. Why do I have to suffer. Can anyone help to deal with this issue from mtn. I need clarity of why can't I be cleared from credit beauro.you can even follow up with Shanel Naicker from mobiles plus