*****elent contract, no feedback from MTN

Item: MTN South Africa
Rating: 1
Author: marzanne W

I sent an e-mail to MTN on 20/07/2017 regarding a ********** contract that was taken out on my name. The promise that this will be investigated and resolved within 21 working days. Did not receive any feedback since. Today see the "arrears" still reflecting against my name. Nobody at MTN can help in in this regard, I have been sent from pillar to post.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

08 Jan 2018, 10:49

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly reply with your Id number in order for us to investigate and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply08 Jan 2018, 10:49

Official

Dear Valued Customer,

We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.

Kindly reply with your Id number in order for us to investigate and resolve your problem accordingly.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

marzanne W's updateReviewer Update

08 Jan 2018, 10:54

Hi, my id.nr. is *** 086. My tel.nr. is ***.

marzanne W's update08 Jan 2018, 10:54

Reviewer Update

Hi, my id.nr. is *** 086. My tel.nr. is ***.