SS
Sophia S
1 reviews | Active since Feb 2011
10 Mar 2016, 16:23
*****elent contract
On the 18 of Feb I went and see my MTN in town and explain to them that there is a contract made ********** on my name. I got told that I will have to submit a affidavit and all relevant documents were send. I got a reference number of *** I only realise now in Feb that there is a stop order for a MTN contract since Sept 2015. As the amount of R619 is debited I could only stop Jan debit order. <br> I send then an email on the 29 Feb 2016 to ask them what is happening. Their response was it is by their legal team. Today again I send them a email of wanting to know what is happening with no response. I am just wondering how is it that someone can take out a contract on my name and get a debit order by my bank?
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MTN South Africa's replyOfficial
13 Mar 2016, 19:02Hello sosch,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation please note that the ********** account have been closed and credit of R 2,501.81 was passed it will take within 5 to 7 working to be deposited into your bank account.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation please note that the ********** account have been closed and credit of R 2,501.81 was passed it will take within 5 to 7 working to be deposited into your bank account.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply13 Mar 2016, 19:02
Official
Hello sosch,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation please note that the ********** account have been closed and credit of R 2,501.81 was passed it will take within 5 to 7 working to be deposited into your bank account.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
As per our telephone conversation please note that the ********** account have been closed and credit of R 2,501.81 was passed it will take within 5 to 7 working to be deposited into your bank account.
warm regards
mike
REQ:***
Best regards,