1 reviews | Active since Aug 2015
*****elent account
In february this year I almost lost a job opportunity because of MTN. The banks don't hire anyone one with bad credit it and I knew that when I app****. I was shocked when they told me I owe R6000 to Mtn. A ********** account was opened in my name and at the time I wasba student so didn't understand how an account was opened without a pay slip and bank statement. Mtn sent me a letter of apology and said that they will rectify it within 7 working days. I took the letter to the bank and I got the job. I was shocked to find out that now six months later the problem has not been rectified and am still at credit bureau. I can't open accounts because I have bad credit. Mtn is ruining my life again. I was recently rejected at Game because of this. I'm loyal customer over 9 years at Mtn and they really don't care what happens to their clients. Now I called in today and they didn't want to transfer me to legal department they giving me the run around. They gave me this number which is busy and doesn't even go through its always busy the number is ***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have escalated this matter to our Legal Department for assistance in having your details updated as per the ********** account.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have escalated this matter to our Legal Department for assistance in having your details updated as per the ********** account.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
