*****case

an upgrade was done by someone else on my line and I immediately after I received notification contacted mtn. I was advised to get an affidavit which I did and took I into the store. service was great and I was advised that I will be contacted by someone cos the call has been logged on Wednesday following the Monday I contacted them. however I had to contact the store again on Friday following up why I wasn't contacted yet for this needs to be canceled within 7days and was told by a consultant that he will do a follow up and get back to me by end of business day and yet still nothing. I just called the customer care line who informed me that request was send for the affidavit and copy of my I'd and still nothing was send through by the person who logged the call. I was told that I will be billed coming Friday for that upgrade that I did not do. I also did not receive my contract airtym which I normally pay for. it seems like this is my problem I created his I have to do followups and all. I even had to check where the upgrade was done seeing that they did not know. it was done in Durban however I'm in cape town. i refuse to pay for something that's not in my possession, this is st