***** - you don't care !!!!!

After my review on "Hello Peter" that I posted on 16 November 2017 @ 12H00 (Titled: "***** - Who cares???) regarding ***** on my account I received a response from MTN. (A private response from I think a Alice) I was very exited as I believed the R25 000 will now finally be refunded to me! What a dilution. To recap. Two ********** contracts were added to my account and debited off my bank account with a debit order invoked by MTN. The total amount as mentioned - over R25 000. MTN undertook to credit my account with this amount (which they did) BUT GUESS WHAT? Penalties of over R 15 000 was debited to my account for (wait for it) EARLY CANCELLATION OF CONTRACTS. This is now penalties debited to my account because of the two ********** contracts. Another R4 000 was also debited for a debit order I stopped!! Maybe I am not all that accounting literate, but I am still over R25 000 out of pocket. I once again appeal to have this money refunded to me - Not credited to my account. Of what use is a credit on my account? I further requested MTN to update me as to the progress of the investigation - This fell on deaf ears. I apologise for sounding sarcastic but this is a bit of a farce. If you (MTN) see it differently please respond or contact me directly . R25 000 of my money in your bank account does not seem right!!!!