***** within MTN

I’m at loss of words with MTN, I picked up on my bank statement that I’m being charged incorrectly. When I uploaded the March and April MTN statement, it showed numbers and packages I don’t have in DBn address. I last upgraded in 2019, and I live in Cape Town. I remembered that in January I mailed the ***** department about receiving notifications of delivery and I didn’t order anything, no one helped. First on May I called and logged a ***** incident, the agent helping identified which agent committed ***** on my account, no one got back to me to conclude the case. I just followed up with them today and I was told the call was incorrectly logged by the agent hence no resolution, and now I must provide affidavit. How do you release a purchase without my identification? What must a person do when the ***** has been done from within MTN, our personal information is being used **********ly by MTN agents. I want my money back, it is a disgrace and scary that we entrust these service providers with our personal info and this is what we get. I’m truly disappointed having been an MTN customer since 2001.