DP
Derik P
1 reviews | Active since Sept 2012
07 Nov 2017, 12:06
***** with nou help
3months back there has been n ***** on my account and there has been added two contracts which i had toe pay for two months now when i calles to report it they say i must get n avvidavid from the police and a certified copy of my ID and take to a mtn store which I did the following day at wonderpark mtn in middelburg at firts they were not very eager to help but when I insisted they said they have send it but now they cant give me a refence number or proof that they have sent it i also sent the papers to aomeone on the 808 number and still no response. First i want to know how it happend because i cant do anything without fica papers but someone can open two contacts on my name and now mtn is doing nothing about it and i am still paying
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
08 Nov 2017, 10:55Good day Derik,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply08 Nov 2017, 10:55
Official
Good day Derik,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,