***** WITH MTN!!!

On the 13th July 2022 I attended the MTN store at columbine Square, checkers center where I was assisted in entering into a 24 month contract with a R399 monthly premium. The salesman and store manager was Ricardo Keegan Coetzee who assisted me, and he provided false information about the device capabilities which came with the contract I was entering. He also refused to amicably assist me and sort out this problem despite me being within my 7 day period. He has probably earned his commission through this therefore **** in terms of my contract cancelation. Between the 13th and 18th July he delayed the process by not returning calls, messages or documentation prolonging the period in attempts to push me past my 7 day grace period.

I have since returned the device and canceled my account (I was within my 7 day period of entering the contract), where I have received a written confirmation letter of cancelation but my account is still active and I am being debited FOR A GOOD AND SERVICE THAT I DO NOT HAVE.

MTN Head Office contacted me requesting the date when the contract started and when it was canceled (13th to 18th July) and I have not had any updates for the last 3 days (2nd to 5th August).

My biggest problem is the ********** actions taking place where MTN changes their reference numbers so that the debit order cannot be stopped.

Please I need to be heard and stop this before anybody else is affected by this, and my name is to remain clear of any blacklisting of any kind as I have formally canceled my contract but am still being charged for it.