***** with MTN

<p>MTN opened 5 ********** cellphone numbers/accounts for unknown persons using my ID number.</p> <p>This was done notwithstanding the fact that I have never had any dealing with MTN at any time of my adult life.</p> <p>What I can make out, ***** was committed on these numbers and the account was stopped.</p> <p>It has further transpired that MTN simply listed me on ITC which has severely affected my credit record, which to date has been unblemished. </p> <p>When I contacted ITC, they informed me that, according to them, they can see that the entries were **********. When I reported this via Centurion MTN store, I was again informed that the entries were **********. But NOBODY at MTN can provide me a letter to the effect that I am not responsible of any of the ********** entries. I require such a letter for a Housing Loan at my bank very urgently.</p> <p>One cannot speak to anybody at MTN who can or is willing to assist and their Credit/Legal departments are simply not available to speak to a mere mortal. Any of the phone numbers that any staff member I have spoken to has provided me to contact for help, have proved to be useless as these simply either just ring or dial engaged all the time.</p> <p>When I opened my account with my current cellphone provider or any other organisation for that matter, I had to provide an ID Document, salary slip as well as proof of residence (FICA requirements). After that I was given a contract to sign. So why haven’t MTN done FICA on these 5 numbers in the first instance?</p> <p>When I asked the MTN officer at Centurion branch for a copy of one of such record that should have been provided in order for the contract to be legal, they could not do so.</p> <p>The question now is: Who at MTN knows how to handle this situation to clear my name off something that I did not initiate in the first instance? This is a very urgent matter that needs IMMEDIATE attention.</p>