***** WITH 5 SIM NUMBERS ON MY NAME

My name is Queen, I've been using 2 contract phones tfrom MTN for over 16 years. For the first time in 16 years i receive an sms saying that if i dont pay my bill the phones calls will be disconnected. I dont understand because i pay with Debit Order And then i call the call centre, never met such an *********** Agent in my life. She says i have 5 Sim Numbers on contract and i have changed to Cash. I tell her i will never do that with the demanding and travelling that my job requires She then says she has send an OTP to my 069 number. I told her all my numbers are 083 i dont have 069. She quickly said i must go to the MTN store near me. I was so annoyed. Again MTN must always do a top up training for their Agents who are clueless and Frustrated us My heart said i must call again maybe i find someone with experience. Thats when Beryl Vithalda picked up an she was so PATIENT, and i realised she has experience. She picked up that a ***** was done with my name . There is a R1600 S22 under my contract that was opened in May, and then later was cancelled, there's also a 073 and 069 number on my name. (5 Sim numbers). Now i want to know from MTN, how does one do that? Dont they VERIFY? Dont we produce proof of Residence and ID Document, Bank Dtatement etc.... Shen then advised that i pay with EFT otherwise all this numbers will go through with the most expensive which is the latest S22 amounting R1600 MTN is also a ***** how can someone oo that. Their online Call Centre Agents are the WORST. They are the ones who opened this ********** Contract under my name. I need answers and i need it within 24hours. Its either they clear my name or they cancelled all this contract otherwise IAM DONE WITH YOU MTN