***** - who cares????

A few months ago I discovered that the debit order raised by MTN against my bank account on a monthly basis was substantially higher than what it should be. I immediately contacted the Customer Care Centre (MTN 808). This is where an ongoing result of "no feedback" from MTN started. My frustration levels have been put to the test. A promise of feedback within three days were promised. On 20 September 2017 I once again contacted MTN and enquired what the progress on my query was. I was informed by the operator that MTN do not contact the customers, I must contact them. That is why they supply customers with a reference number. I established via another call center operators that two contract were loaded onto my account and therefore added to my debit order. These contracts were entered into at The Cradle of Humankind Mall. ***** was obvious as have never been there. The money **********ly deducted from my account amounts to over R20 000.00. I was instructed to mail an affidavit to this effect with a copy of my ID to MTN. Fortunately I was on holiday and did so promptly on 20 September. Two mails followed from MTN apologising for the delay. (21 and 24 September) By now I have spent literally hours on the phone, transferred from one department to another, instructed to phone various other numbers, promised feedback, etc. On 13 November after "NO RESPONSE" I once again contacted the call center. Same thing. One department to another. Even instructed to call 1555. I duly obliged, just to be transferred back to 808. (MTN Customer Care) A landline number was given to me to phone with a "promise" that they (another MTN department) will fix the problem. (See your reference numbers 1- ********** 961 and ********** 60 for the last calls). This was the last straw that lead to this review. MTN will most probably respond by apologising again. Quite frankly I do not care for an apology as I do believe their apologies are not sincere. To substantiate this: I received a mail on 22 September apologising for a break in their service to me. What service? All I want is that MTN repay me what is due to me. I do not believe MTN will ever understand the frustration because of their incompetence caused. Then we have not even addressed the hours and hours I spent on this matter. Two months down the line and I am still out of pocket, and non the wiser as to what MTN is doing to solve the problem, and what have they done in an attempt to catch the *********. I was more than willing to assist where I could to put these ********* to book, but it seems like MTN does not feel the same way. This is just "another case of *****". I have not been contacted once besides the mails referred to. Maybe this review will land on a responsible person's desk and dealt with, with the necessary attention a case like this should attract .