***** VICTIM BECAUSE OF MTN!!!

On the 25th of February 2022, MTN sa debit my account, which came as a shock because I have not taken out any contracts with them, nor do I have any products or current contacts with them ether. I immidiately logged a formal ***** case at the greenstone branch. To today, I have had no feedback regarding the case, and after following up twice, the case is still open and nothing has been done. MTN proceedes to try debit my account again on the 26th of March 2022. My concern is how can MTN recklessly just allow ********** to open up a contract using my details without doing proper verification? I had also logged my details with SA ***** prevention previously due to this ********* having attempted to take out contracts with cell c and teljoy. Luckily these providers actually called me to verify the process before hand to which I declined due to it being **********. But MTN just allows it..never called me to verify the contract is in fact being entered into by myself, no consumer protection in place. And now it becomes my problem, and I will have my credit score *****ed due to MTN not taking secure steps to protect cusomers from this type of thing. What concerns me more is that my details are logged with SAFPS and according to SAFPS MTN should be aware that further measures need to be taken due to me being listed with SAFPS. MTN your verification processes are poor and your service is even poorer. Now I am stuck trying to clean up a mess that you allowed! Get this resolved MTN. I cant understand how you can be legally allowed to operate like this.!!!Disgusted to say the least !!! Get this resolved!!