*****- UPGRADED MY ACCOUNT WITHOUT MY CONSENT

On 27 December I received a sms telling me that I have been upgraded.When I contacted 808 they said that, they don't show an upgrade on their system!! What a lie! I tried calling the upgrades dept but could not get through to them at all.<br> So I went to the MTN store here in Welkom. They told me that I did an upgrade for an Iphone 6 in Kwazulu Natal. I have not even been there!! I am in WELKOM. various calls later I received the contract from your store in WESTVILLE mall. It had my details, even an ID that looks like mine, but it is not mine. (first of all, how did this **** person know I was due for an upgrade?) someone at that store is doing something fishy.<br> My account was debited even after I made a huge complaint about all this!! That signature is not even my signature, the photo is not my photo! and best of all, I have the simcard still with me! <br> Someone at Exquisite Cellular, MTN Westville mall, **********ly upgraded my contract. I have even reported the ***** on you website TWICE, Still no one has contacted me. I want to lay a case against that store and I want my broadband lite back the way it was.<br> Still MTN is refusing to contact me or reply to any mails! ALL COSTING MONEY