BP
Beverlee P

1 reviews | Active since Mar 2009

04 Jan 2016, 06:48

***** - upgrade given to stranger

I have had a 2 GB package with MTN for the longest time and this December someone decided to go ahead a give a random person an upgrade on my name with a new hand set and new package yet I am now paying for this person to have access to my contract. My month to month contract went from R125 to R559 without any consent or approval from me and have nothing to show for this. Phone the ***** department, they tell me they cannot help as I have phoned the wrong number.....WTH!!! <br> I want my money paid back into my account today and whoever is walking around with a new phone for that phone and contract to be stropped IMMEDIATELY. <br> <br> Added to that...CANCEL my contract immediately as I no longer wish to deal with MTN!!!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Jan 2016, 10:34
Official
Hello peridot,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The request has been sent to the ***** department to investigate, REQ:*** please allow +-15 working days for this to be finalized.

Kind Regards,

Alice van der Merwe

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Best regards,