ZS
Zimkita Sundu-Vumazonke
1 reviews | Active since Mar 2011
30 Jan 2018, 12:35
***** upgrade
I reported ***** where an upgrade was done on my contract and an address was changed the day of the upgrade on the 4.01.2018.
No follow up nor communication ever since.
I've made numerous calls but no one is willin to assist.
They're treating ***** as if some airtime is missing.
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MTN South Africa's replyOfficial
05 Feb 2018, 11:08Dear Zimkita,
Thank you for taking my call and the time to raise your concerns with MTN, please accept our apologies for the inconvenience caused by the ********** upgrade on your profile.
As per our conversation, we will be escalating this to the relevant department's management. They will then treat this matter as urgent.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply05 Feb 2018, 11:08
Official
Dear Zimkita,
Thank you for taking my call and the time to raise your concerns with MTN, please accept our apologies for the inconvenience caused by the ********** upgrade on your profile.
As per our conversation, we will be escalating this to the relevant department's management. They will then treat this matter as urgent.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,