***** UPGRADE
On the 03/03/2016 I received an sms that my number has been upgraded,which suprise me because I did nt request for an upgrade. I then rushed to MTN Newcastle and they confirmed it was ********** upgrade some on my number. Promising to help me they advised I need to make an affidavit so that they can log a quiry to rervese an upgrade. After all was done that have me Reference number-*** and promised the issue will be resolved quickly in 2days time. However as I'm writing this note I'm about to receive the bill for that ***** upgrade as this hasn't been resolved since then and no one has bothered to come back to me which gives me an impression that MTN does not care about us customers. All I need is someone to help me resolve this issue urgently and help me cancel my contract with MTN and go to other service provider. My MTN contact number ***.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the certified copy of ID and affidavit specifying that you did not upgrade your contract to *** will then lodge a request to ***** for further investigation.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly email us the certified copy of ID and affidavit specifying that you did not upgrade your contract to *** will then lodge a request to ***** for further investigation.
warm regards
mike
REQ:***