IM
Itu M
1 reviews | Active since Sept 2016
05 Sept 2016, 15:51
***** upgrade
<p>i went to an mtn dealer on 02/09/2016 and i was informed that I took an upgrade on the 31/08/2016. i have a contract with mtn which started on 16/07/2014. and had an add on the same account on 11/08/2015. what suprises me is that both the sim cards have been rica barred and yet an upgrade was done, i tried calling mtn and i am being transferred to different department of which there's no answer. One of their consultants Bongani Vuma gave me a number which als just rings. I have sent an email to ********** but i haven't got any confirmation of my query, i am really stressed out and willing to pay for a hpone i don't have.</p>
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Replies (2)
MTN South Africa's replyOfficial
07 Sept 2016, 15:38Thank you for your post
Please accept our apologies for the inconvenience caused.
We have tried calling you today without any luck.
Would you kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID. Once we have received all the supporting documentation MTN ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
MTN South Africa's reply07 Sept 2016, 15:38
Official
Thank you for your post
Please accept our apologies for the inconvenience caused.
We have tried calling you today without any luck.
Would you kindly supply us with a sworn affidavit disputing the MTN contract upgrade and a clear certified copy of your ID. Once we have received all the supporting documentation MTN ***** team will be able to investigate and conclude this matter.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
IM
Itu M's updateReviewer Update
13 Sept 2016, 13:23i have sent the requested documents to your email address ********** and there's still no reply. i wonder how long should i wait for this matter to be resolved, as when i send these emails i dont even get an automaited response. Like I said before i am not going to pay anything to you guys until this matter has been sorted out. Please treat this as a matter of urgency as i dont want to be BLACKLISTED BY MTN FOR SOMETHING I DO NOT HAVE. You have my contact details contact me ASAP.
Frustrated customer
IM
Itu M's update13 Sept 2016, 13:23
Reviewer Update
i have sent the requested documents to your email address ********** and there's still no reply. i wonder how long should i wait for this matter to be resolved, as when i send these emails i dont even get an automaited response. Like I said before i am not going to pay anything to you guys until this matter has been sorted out. Please treat this as a matter of urgency as i dont want to be BLACKLISTED BY MTN FOR SOMETHING I DO NOT HAVE. You have my contact details contact me ASAP.
Frustrated customer