***** / ********* conduct

Ģood day, kindly assist. I entered into a 12 months, month to month contract on 7 November 2020 with MTN data only .

MTN since then have changed the terms of the contract severaly.

After the initial upfront payment, the next upfront payment was due on 1 January 2021. I made a payment of R390 on 31 December 2020 for January 2021 subscription for both lines.

Up to this moment MTN have failed to provide me with data, the subject of the contract. They have failed to refund me money instead they have furnished me with all the lies in the books. As a result of MTN dishonesty I cancelled the main contract on 4 January 2021. As at today, there is no more lies to tell only to keep promising to provide the data i have paid for one month ago.i have spent much for data while waiting for MTN.

I would like to be refunded my R390 immediately without any further delays.

Your intervention would be greatly appreciated thank you.

Yours sincerely

Prince Eweka ***