1 reviews | Active since Apr 2013
*****/UnauthorizedSim Swap with poor customer care
Dear Madam/Sir<br> <br> So I get an sms notifying me that I requested a Sim swop, which I did not, so I took no notice of it. This happened at 17H20 - 19 May 2015.At9pm I realise that my phone has been blocked because of this swop. This morning come to work to realise that the amount of ***** on my bank account is R98,000-00, due to this sim swop.I, go to Delmas MTN where there are 3 ladies, just sitting staring at me as I walk in, so I go to the middle one and tell her my story, show her the sms which caused the blocking of my phone, she was really uninterested.She tells me It will cost you R360,2 proofs of ID and take 2days beforeI are able to use my phone again.So I take the money, my ID book and drivers license and place it the counter. She asked for my number twice,&my ID number. Realises it's not a contract.Asks where I got the number, which was years ago so cant recall, then says I need double ID, proof of residents and R3.50&record the last 5 numbers dealt, last time I loaded airtime. I got no help from her, just that its difficult.How did a stranger get it right in a few hours yet I get treated like a ********. who is responsible for unauthorized sim swops? what proof was given.
Thank you for taking time to raise your concerns with MTN.
We regret to advise that you have been a victim of ***** and the circumstances around the alleged ********** SIM Swap.
It is also with regret to inform you that MTN SP does not accept liability for claims resulting from ********** SIM Swap based on the following:
By the time the ********** SIM Swap is processed, the ********** have already gained had access to your bank account; and
MTN SP is not responsible for the safety and security of your bank account.
The Banks normally warns its clients to protect their personal information, including but not limited to their bank Personal Identification Number (PIN) codes, their internet banking login details and any personal information to their Internet banking.
Best regards
Mantoa
REQ:***
Thank you for taking time to raise your concerns with MTN.
We regret to advise that you have been a victim of ***** and the circumstances around the alleged ********** SIM Swap.
It is also with regret to inform you that MTN SP does not accept liability for claims resulting from ********** SIM Swap based on the following:
By the time the ********** SIM Swap is processed, the ********** have already gained had access to your bank account; and
MTN SP is not responsible for the safety and security of your bank account.
The Banks normally warns its clients to protect their personal information, including but not limited to their bank Personal Identification Number (PIN) codes, their internet banking login details and any personal information to their Internet banking.
Best regards
Mantoa
REQ:***