TA
Trudie A

1 reviews | Active since Dec 2017

26 Feb 2018, 09:46

*****: Unauthorized Debit Orders Luno, SoSsquad, TrachTech

MTN *******ly subscribed me toe Sossquad,tracetec and Luno in December. I have been cancelling these services since December and received numerous telephonic and email confirmations that the services has been cancelled. I even paid one months fees for all three of them if it could only mean that they will stop *******ly debiting my bank account, but I could not believe it when last week yet again they attempted to debit my bank account. I do not know what to do anymore just phoned them and they stay it's cancelled. So if cancelled why are they still debiting my bank account.

If anyone knows what I can do phone calls and emails to the company does not help. Can I see someone in Bloemfontein? Can I make a case against them at the Police. Please any advise will be appreciated.

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Replies (1)
MTN South Africa
MTN South Africa's reply26 Feb 2018, 16:31
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

We have tried to contact you 4:27 on voice mail.

Please assist us with the MTN account, cell or ID number for assistance.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,