sH
shahid H
1 reviews | Active since Sept 2014
23 Oct 2020, 12:50
*****, Theft and pathetic service.
I got a contract with MTN and my monthly instalment is R491.56 I get a call in the week from MTN and all off a sudden I get an invoice of R1395.70. I called to cancel my contact and Selma Ngobeni said she will tranfer me to billings and cut the call on me. I called again and spoke to Snelile Madlala who advised that they pro rata bill if I upgrade or its a new contract. I did NOT upgrade so it sales consultants **********ly upgraded their clients? Snelile Madlala advised she will escalate and my reference is ***. I want MYN to supply me with all the calls that this so called upgrade was done so I can approach the ombudsman.
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Replies (4)sH
shahid H's updateReviewer Update
23 Oct 2020, 13:08I got an SMS saying the case is closed. I called MTN and again I was advised that this is due to Pro rata fees and due to a migration or upgrade, Nokubonga Mlaba was assisting me. I did not Migrate or Upgrade why cant MTN see who done this on their system?
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shahid H's update23 Oct 2020, 13:08
Reviewer Update
I got an SMS saying the case is closed. I called MTN and again I was advised that this is due to Pro rata fees and due to a migration or upgrade, Nokubonga Mlaba was assisting me. I did not Migrate or Upgrade why cant MTN see who done this on their system?
sH
shahid H's updateReviewer Update
23 Oct 2020, 13:44 Nokubonga Mlaba was the only person who put me on hold and actually really tried to assist me. She advised no migration was done and needs to escalate again to the billings team and they need to correct the invoice. reference 1-***.
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shahid H's update23 Oct 2020, 13:44
Reviewer Update
Nokubonga Mlaba was the only person who put me on hold and actually really tried to assist me. She advised no migration was done and needs to escalate again to the billings team and they need to correct the invoice. reference 1-***.
sH
shahid H's updateReviewer Update
26 Nov 2020, 10:14Still no response, I contacted MTN to cancel my contract and Lereko Mabeta C: +***8 *** and he advised there was a system switch and I will be billed normal and I shouldnt cancel my contract. He doesnt answer my emails or calls and its because of him I didnt cancel eralier than today.
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shahid H's update26 Nov 2020, 10:14
Reviewer Update
Still no response, I contacted MTN to cancel my contract and Lereko Mabeta C: +***8 *** and he advised there was a system switch and I will be billed normal and I shouldnt cancel my contract. He doesnt answer my emails or calls and its because of him I didnt cancel eralier than today.
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shahid H's updateReviewer Update
04 Jan 2021, 14:57I still have no response from MTN or Lereko Mabeta, I cancelled my contract and still got billed. I will now approach the ombudsman.
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shahid H's update04 Jan 2021, 14:57
Reviewer Update
I still have no response from MTN or Lereko Mabeta, I cancelled my contract and still got billed. I will now approach the ombudsman.