***** & Terrible Service

Lucky I cant give negative rating, because terribly poor customer service do not describe the service. I have logged a ***** query 01-01-2021. Immediately MTN Customer Care could see something is wrong and possible ***** took place. I went into a MTN store 04-01-2021 and they confirmed the ***** case. Since then I have been phoning MTN Customer Care every second day to resolve the case and get the money paid back into my account. On 27-01-2021 with not answers yet, I went to MTN head office, still no success. Every time I phone Customer Care I get a different reason why I have not receive my money back. 10-02-2021 I am still waiting for answers and my money back. MTN South Africa can you explain? Be careful