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Elmarie F

1 reviews | Active since Jun 2018

17 Sept 2018, 13:09

***** still going on

I have been a victim of MTN *****, they upgraded on my account with a new 2 year contract and it took me 6 months to clear my number and name from this *****, also only after I post the story on Hello Peter. Today I receive this sms: CRITICAL: MTN acc is still outstanding. Call MBD INC. on (011) ********** to discuss. Ref: ********** ********** 29 How can this ***** still going on?

0
Replies (8)
MTN South Africa
MTN South Africa's reply18 Sept 2018, 07:58
Official

Good Day Elmarie

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.

Kindly provide us with the cell number in question or your ID number so we may investigate this matter further.

Warm Regards

Brendah Langa

Complaints Management team

EF
Elmarie F's update18 Sept 2018, 08:10
Reviewer Update
My cell with the ***** is ***.
MTN South Africa
MTN South Africa's reply18 Sept 2018, 09:02
Official

Good Day Elmarie

Please note I'm currently not picking up records with this cell number, kindly provide your ID number.

Warm Regards

Brendah Langa

Complaints Management team

EF
Elmarie F's update18 Sept 2018, 09:07
Reviewer Update
Hi, they send the sms to *** that is also my number. My ID ***.
MTN South Africa
MTN South Africa's reply18 Sept 2018, 11:02
Official

Good Day Elmarie

Thank you for this information.

Kindly note we are attending to this matter and will revert to you with feedback.

Warm Regards

Brendah Langa

Complaints Management team

EF
Elmarie F's update19 Sept 2018, 17:57
Reviewer Update
Another sms I received; Pay R250.00 immediately on your MTN acc to prevent any legal action. Call MBD INC. on (011) ********** . Acc: ********** ********** 29
MTN South Africa
MTN South Africa's reply20 Sept 2018, 15:02
Official

Good Day Elmarie

As per our telephonic conversation, kindly note this matter is still under investigation and will update you accordingly once there is feedback.

We thank you for your patience whilst trying to resolve this issue.

Warm Regards

Brendah Langa

Complaints Management team

MTN South Africa
MTN South Africa's reply02 Oct 2018, 12:20
Official

Good Day Elmarie

Please accept our apologies for the delay experienced.

As per our conversation earlier, kindly note this matter has been resolved and a letter confirming such has been sent to your email address.

We thank you for your patience in the time that we were trying to resolve the issue.

Warm Regards

Brendah Langa

Complaints Management team