EN
Errol N

1 reviews | Active since Aug 2014

12 Feb 2016, 10:36

*****!!!!! STAY AWAY FROM THESE COMPANIES!!!!!

For months now we (My company) have been overcharged &amp; cheated out of our hard earned money!! We had 836 lines with MTN through Cell Network that we used over the last 3 to 4 years. Last year we noticed irregularities (over charging, cancelled sims still being charged for, content charges we didn't't authorise &amp; the worst - ********** upgrades at our expense) on our account. We immediately reported this &amp; started asking questions. <br> <br> We have since started with a massive recon on our account that is taking up precious time that we could have used to expand our business. We are forced to do so because there is absolutely no interest from the supplier to resolve our account &amp; refund what was taken from us. We have also over the last couple of months cancelled 300 lines but still no response...<br> <br> Further to this as we speak, there are new activations &amp; upgrades being done on our account!! We report all incidents but do not even receive reference numbers so this can be reported to ICASA for further action.<br> <br> Do not make the same mistake &amp; go to any other service provider but Cell Network (MTN). Their billing is a mess, absolutely no response or service...

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Replies (1)
MTN South Africa
MTN South Africa's reply16 Feb 2016, 17:21
Official
Hello errolnel,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we require a sworn affidavit, certified ID copy and a case number in order for our ***** department to investigate the matter. Kindly forward the documents to *** so we can investigate.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Zukiswa
REQ:***