***** Sly customer service.

Mondo phoned me at about 10:30 this morning (5/10/2022) Ref number ***5. After explaining to him that I'm trying to upgrade my current contract to the 80GB day 80GB night AT HOME deal, for TWENTY FOUR months, as stated CLEARLY on the internet. He tried to sell me "a better deal" 120GB day 120GB night, for R299. When I asked after a minute is this special is also on 24 month, he said no, it is over 36 months. This, after I specifically and very clearly told him I want the 24 month deal. After he gave me my deal, I received an sms that I had to accept, (I didn't understand the total, because when I multip**** the R249 by 24, I got a different amount) Never thinking he STILL went and loaded a 36 month deal. I then received an email, where I saw that it is not the 24 month contract, but a 36 month contract. This is nothing else that absolute blunt *****. I SPECIFICALLY told Mondo the deal said 24 months. I now had to spend 24 minutes of my airtime to try and resolve this. REF RCO281836