*****, SHOCKING Customer service, STAY AWAY!!!!

On 19th March 2021 my contract was hacked and 200gig's data was bought on my account. They changed my usage limit without an OTP and within seconds I started receiving SMS's that there was data being bought on my account to the amount of R8278.98. I immediately contacted MTM and they said I should email the ***** department. It has almost been three months I have never received feedback on that email and has since opened many tickets of ***** at the MTN branches with no resolution from MTN. I am not the only person this has happened to without any support from MTN and I am constantly getting SMSs that they are going to block my account and it will affect my credit score.

Because MTN has absolutely shocking security measures its customers has to pay for it and receive absolutely no customer service from them.

This is absolutely shocking and I will definitely be closing my account with MTN as soon is this is matter is resolved (hopefully some day by MTN).