*****, *******, Lies
<p>I payed thousands of Rands on the same day I ordered fibre, for the installation and setup. After the technician arrived and determined, that even though we are in a fibre area, none has been layed in the complex and MTN cant provide me with a service. Fair enough. It has, however been MONTHS since the incident, MTN has promised to refund me my money and has still not done so, I have so far just gotten promises and lies about my money, and now my emails dont even get a response. I have effectively been ****** by a disgusting company with the worst customer service I have ever experienced. Blatant ***** and ******** business tactics. I urge everyone to stay away from this ********, charlatain company</p>
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MTN South Africa's replyOfficial
09 Feb 2017, 11:32Dear Matthew,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that we have escalated the matter for you by logging an enquiry to our Banking division regarding your refund request. I have requested for urgent feedback.
We sincerely hope that the above is in order.
Thank you
Kind regards
MTNSA
Best regards,
MTN South Africa's reply09 Feb 2017, 11:32
Official
Dear Matthew,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that we have escalated the matter for you by logging an enquiry to our Banking division regarding your refund request. I have requested for urgent feedback.
We sincerely hope that the above is in order.
Thank you
Kind regards
MTNSA
Best regards,