***** Reported and my line suspended

On Thursday 10 Dec 2015 I was approved by MTN for Data+Xbox package after application. On Saturday 12 Dec 2015 my services were suspended, upon contacting call centre was informed of other lines. I reported at store with my son who works for MTN and the additional 2 lines were halted and ***** case opened by the store, due to more ***** cases being apparent.<br> Since then I was requested to submit affidavit and certified ID for the case to finalise, and on my account there is still a bill of over R9000 due. now my lines have been suspended twice since then due to this and no-one can give me a reference or advise what is going on with this matter, just that it has been reported by the branch and escalated. When I call customer care they are not aware of any affidavit and give me ***** dept number, when I call ***** dept they say I must call customer care.<br> I am tired of not being assisted and now I am losing business and income due to my phones being suspended. This is ridiculous and must resolved once and for all immediately.