***** query

In April of 2017 i had just completed paying off my mtn contract for my iphone s6. In May had R918 deducted by mtn . I called through and was told I upgraded last month to an iphone S6 plus. I knew nothing of such i went into one of the branches where it allegedly was upgraded. No one could provide me with documentation of my upgrade, so I sent through everything to their ***** department as requested by katlego ( the guy that was dealing with this case). No one bothered to get back to me as had promised . The mtn branch where it was opened closed down , manager and documents still nowhere to be found.

I've been up and down Liberty mall asking for assistance , they call around to no avail. To this date nothing has been resolved. They keep promising that someone will call me or it will be resolved in 7 days , its over 8 months now. Is there still hope or should i just continue paying for a phone i don't even have . As soon as the matter is resolved. I am changing networks. I am utterly guttered by this and the lack of personnel who actually know what they have to do.