TN
Thabi N
1 reviews | Active since Dec 2017
15 Dec 2017, 20:24
***** query
My contract was **********ly upgraded and I notified MTN at the beginning of September. After several visits to MTN stores to check th eoutcome, the matter was finally resolved. I waited for a refund and nothing came. I started th eprocess of lodging a refund request and was told the money had been credited to my MTN account. I told them I want it in my bank account. After five visits/ calls to their helpline, the matterrr remains unresolved. There has been no communication from MTN about this matter at all. Each time I phone or visit their shop I am assured that the matter is receiving attention and a new reference issued but nothing happens. What kind of customer service is this?
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Replies (3)
MTN South Africa's replyOfficial
16 Dec 2017, 15:14Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was sent to the banking department to assit you with the refund .
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply16 Dec 2017, 15:14
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The request was sent to the banking department to assit you with the refund .
Kind Regards,
Alice van der Merwe
Best regards,
TN
Thabi N's updateReviewer Update
16 Dec 2017, 22:17Thank you for your prompt response, Alice, but I wonder how long the banking department will take to respond. I am so disillusioned with the level of staff commitment to customer service at your customer service department. I have found it really pathetic that as a customer I cannot escalate my matter within your company except take it to the public domain. That is not how things should be. Anyway, I appreciate your response and I will wait for that department to respond. Hopefully they will respond this year :)
TN
Thabi N's update16 Dec 2017, 22:17
Reviewer Update
Thank you for your prompt response, Alice, but I wonder how long the banking department will take to respond. I am so disillusioned with the level of staff commitment to customer service at your customer service department. I have found it really pathetic that as a customer I cannot escalate my matter within your company except take it to the public domain. That is not how things should be. Anyway, I appreciate your response and I will wait for that department to respond. Hopefully they will respond this year :)
TN
Thabi N's updateReviewer Update
20 Dec 2017, 15:01It is the 20th and I have not heard from MTN . The promise made by Alice van dear Merwe on the 15th was empty, nothing has happened. I phoned their customer service number for the 6th time today
and was told the matter has not been resolved. The consultant promised to escalate it. Each time I call I am told the matter will be escalated and nothing happens . I am tired of this game. I am the fool here. I am considering approaching Megan Power maybe if the company gets some negative publicity they will act. I have three contracts with MTN and I am certain I will not renew them. They are a ******* company, no regard for their customers whatsoever.
TN
Thabi N's update20 Dec 2017, 15:01
Reviewer Update
It is the 20th and I have not heard from MTN . The promise made by Alice van dear Merwe on the 15th was empty, nothing has happened. I phoned their customer service number for the 6th time today
and was told the matter has not been resolved. The consultant promised to escalate it. Each time I call I am told the matter will be escalated and nothing happens . I am tired of this game. I am the fool here. I am considering approaching Megan Power maybe if the company gets some negative publicity they will act. I have three contracts with MTN and I am certain I will not renew them. They are a ******* company, no regard for their customers whatsoever.