RP
Razeena P
1 reviews | Active since Sept 2017
11 Dec 2017, 11:40
***** Query
I have been billed for an contract account with MTN which I do not have, as i am not a customer of MTN , I logged a query however I have received no feedback from MTN as to why they have deducted money from my account.
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Replies (2)
MTN South Africa's replyOfficial
12 Dec 2017, 21:49Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly email certified copy of your ID and affidavit to *** specifying that you did not open up a contract with MTN will then log a request with our ***** department for further investigation.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Dec 2017, 21:49
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly email certified copy of your ID and affidavit to *** specifying that you did not open up a contract with MTN will then log a request with our ***** department for further investigation.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
RP
Razeena P's updateReviewer Update
29 May 2018, 19:56This issue has still not been resolved, very disappointed in MTNs way of dealing with customers so many emails and calls however nobody gets back to you.
Please MTN do not respond to reviews if you are not willing to assist I’ve done as requested but still no feedback.
RP
Razeena P's update29 May 2018, 19:56
Reviewer Update
This issue has still not been resolved, very disappointed in MTNs way of dealing with customers so many emails and calls however nobody gets back to you.
Please MTN do not respond to reviews if you are not willing to assist I’ve done as requested but still no feedback.