***** porting of numbers

I have a complain about cell c and mtn at about 5 pm 21.05.2019 my husband and I received sms that started as follow The port request has been received and is now being processed.and followed by ********** 5587 --Your port request has been approved and is ready for Port activation. And immediately we contacted cell c customer to stop whoever is doing the porting with our numbers and the lady assured us that she will contact mtn and stop the porting and after a minute or so we received Yello! In order to stay connected, please register your SIM for RICA. Bring your ID and proof of residence to an MTN store or participating retailer. Thank you. and now my fone and my husband’s fone was taken to another network just like that no service I can’t call nor receive calls or check balances and what makes me angry on the 4th of January same thing happened to my husband and he went to mtn and cell c and he got back his number but after that lots of account and loans were opened under his name we were showered with sms’s From were ***** was made under his name now I helpless how can our service provider let us down in this manner and Mtn how is the person ported our numbers without our concerns