sR
sheree R
1 reviews | Active since Jan 2015
29 Oct 2015, 20:15
***** OR NOT?
I must say when I looked up MTN on this site I was not surprised in the least by the no of complaints and no response, it smacks of their lack of so called \customer service". My account is R136.50 in credit and is easily checked because its on their online service. Yet every month I get a sms to tell me my account is in arrears and will be cut and cut they do ****** the fact that I am in credit. Tried emailing all the available email addresses"
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MTN South Africa's replyOfficial
31 Oct 2015, 14:43Hello sheree11,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records , there is no credit due on your account and it shows your account its on 30 days in arrears that is the reason for those sms
We trust that the above mentioned is beneficial to you. Please feel free to contact( 808 ) should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records , there is no credit due on your account and it shows your account its on 30 days in arrears that is the reason for those sms
We trust that the above mentioned is beneficial to you. Please feel free to contact( 808 ) should you require additional information.
Regards
Rosetta
REQ:***
Best regards,
MTN South Africa's reply31 Oct 2015, 14:43
Official
Hello sheree11,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records , there is no credit due on your account and it shows your account its on 30 days in arrears that is the reason for those sms
We trust that the above mentioned is beneficial to you. Please feel free to contact( 808 ) should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records , there is no credit due on your account and it shows your account its on 30 days in arrears that is the reason for those sms
We trust that the above mentioned is beneficial to you. Please feel free to contact( 808 ) should you require additional information.
Regards
Rosetta
REQ:***
Best regards,