***** on my name and no assistance or response received!!!!!!
<p>On 11 August I received an email to my work email from a collections agency demanding money from me for a contract I did not open. After numerous attempts to find a contact number I was advised to send an email to the ***** department with the necessary details. I sent this email; one to customer care on 16 August and one to ***** on 18 August. To date there has been no acknowledgement of my email at all. This is my name and credit record that is being tarnished. Does anyone at MTN care about this? I want to know how this contract was approved, and where, and I want my name cleared please. Can someone look into this as a matter of urgency please?</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
As per the telephone conversation please check the email that has been sent to you, kindly forward an affidavit clearly stating that you did not open the contract and include your certified ID copy so that we can log a case of *****.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
As per the telephone conversation please check the email that has been sent to you, kindly forward an affidavit clearly stating that you did not open the contract and include your certified ID copy so that we can log a case of *****.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ: **********
Good day
I have sent numerous emails to you and to a colleague of yours called Princess and not one of you have confirmed receipt of my email or advised me that the matter is being investigated.
Your email refers to my frustration which you clearly do not have a clue about as NONE of you have bothered to put my mind at ease about this matter.
I am not sure what one must do to get some sort of response or to even clost this matter.
Good day
I have sent numerous emails to you and to a colleague of yours called Princess and not one of you have confirmed receipt of my email or advised me that the matter is being investigated.
Your email refers to my frustration which you clearly do not have a clue about as NONE of you have bothered to put my mind at ease about this matter.
I am not sure what one must do to get some sort of response or to even clost this matter.
Still no response...I HAVE SENT EMAILS TO JUST ABOUT EVERYONE WHO HAS CONTACTED ME AND NONE OF THEM GETS BACK TO ME UNLESS I CALL. I AM TOLD MY EMAILS ARE NOT REACHING THEM, YET THEY DONT LET ME KNOW. IT IS ONLY WHEN I CALL THAT THIS IS RELAYED TO ME, WHICH BY THEN IS 2 WEEKS LATER. I AM UTTERLY DISGUSTED AT THE TREATMENT YOUR ARE GIVING ME AND CAN FULLY UNDERSTAND WHY ********** GOT AWAY WITH OPENING A CONTRACT ON MY NAME AS YOUR PROCESSES ARE BEYOND USELSESS. I CAN 100% WITHOUT A DOUBT NOW ADVISE AND WILL ADVISE PEOPLE ABOUT HOW YOU PEOPLE DO NOT KNOW THE MEANING OF SIMPLE, GOOD CUSTOMER EXPERIENCE.
Still no response...I HAVE SENT EMAILS TO JUST ABOUT EVERYONE WHO HAS CONTACTED ME AND NONE OF THEM GETS BACK TO ME UNLESS I CALL. I AM TOLD MY EMAILS ARE NOT REACHING THEM, YET THEY DONT LET ME KNOW. IT IS ONLY WHEN I CALL THAT THIS IS RELAYED TO ME, WHICH BY THEN IS 2 WEEKS LATER. I AM UTTERLY DISGUSTED AT THE TREATMENT YOUR ARE GIVING ME AND CAN FULLY UNDERSTAND WHY ********** GOT AWAY WITH OPENING A CONTRACT ON MY NAME AS YOUR PROCESSES ARE BEYOND USELSESS. I CAN 100% WITHOUT A DOUBT NOW ADVISE AND WILL ADVISE PEOPLE ABOUT HOW YOU PEOPLE DO NOT KNOW THE MEANING OF SIMPLE, GOOD CUSTOMER EXPERIENCE.